General Enquiries: 01732 223600
Quotations: 01732 223650
Renewals: 01732 223660
Claims: 01732 223610
Fax: 01732 223601
11 Tower View
Kent ME19 4UY
Haven Knox-Johnston’s aim is to ensure that all aspects of your insurance are dealt with promptly, efficiently and fairly. At all times we are committed to providing you with the highest standard of service.
Full details of our complaints process can be found within our wording, however, in the first instance please contact our Complaints Representative at:
Haven Knox-Johnston, 11 Tower View, West Malling, Kent ME19 4UY
Tel: +44 (0)1732 223600 Fax: +44 (0)1732 223601
If we cannot resolve your complaint within 24 hours it will be passed to the Complaints Department of Amlin Underwriting Limited and if it is still not resolved within 2 weeks from the date we received your complaint you may pass it to the Complaints Department at Lloyd’s. Their details are:
Complaints, Fidentia House, Walter Burke Way, Chatham Maritime, Chatham, Kent, ME4 4RN
Tel: +44 (0) 20 7327 5693 Fax: +44 (0) 20 7327 5225
If you remain dissatisfied or have not received a reply within 8 weeks of your original complaint then you may be entitled to refer the matter to The Financial Ombudsman Service who will independently consider your complaint free of charge, their details are:
The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Tel: 0800 023 4567 Outside the UK: +44 (0)20 7964 0500
Fax: +44 (0)20 7964 1001
Please note the above may not be applicable to you if you are a resident of another country than the U.K.; local rules and regulations may differ. In our acknowledgment of your complaint we will inform you of the actual recourses for alternative dispute resolution available to you based on your country of residence, including all required contact details.
Online Dispute Resolution
The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court. For more information please click here and select your chosen language.